The assistant for service businesses

Every customer gets an answer.You stay in charge.

Flow Parallel answers common questions, follows up, and books appointments. You approve anything that needs your judgement.

Contact us See how it works
  • Plain-English advice
  • No technical setup
  • Reply within one business day
Interactive property enquiry
SR Sana RiazWhatsApp

Hi, do you have any two-bedroom flats near Clifton under £1,800?

Assistant
Assistant

Yes. I found three. Leila can show you two on Thursday at 3:30 pm. Shall I book it?

Yes, please.

Waiting for your approvalBook a property viewing at 3:30 pm
Assistant

Booked. Leila Morgan will meet you Thursday at 3:30 pm. I have sent both addresses.

Property viewingThursday 3:30 pm booked
Write a message

The demonstration pauses when you point at it.

How it works

Routine conversations move forward. Important ones wait for you.

  1. 01

    Connect the places customers contact you

    Bring in WhatsApp, email, and your website inquiries. New messages arrive in one clear place.

    ConnectedWhatsAppBusiness emailWebsite form
  2. 02

    Choose what the assistant can handle

    Set plain rules for common questions, appointment times, and follow-ups. Review the customer experience before anything goes live.

    Whena new inquiry arrivesreply withintwo minutes
  3. 03

    Step in when your experience matters

    Approve tailored replies, pause the assistant, or take over a conversation. You can see who is handling every message.

    Current statusHandled by you

Clear control at every point

See who is handling the conversation.

Flow Parallel shows what the assistant is doing, what needs approval, and when a person has taken over.

Assistant handling10:14
DODaniel OkaforHarbor Tax Advisors

I can help Daniel find the right consultation time. I will ask before sending any tax-specific advice.

Boundaries are clearGeneral scheduling can continue. Professional advice waits for you.
Waiting for approval10:18
DODaniel OkaforHarbor Tax Advisors
Prepared reply

“Based on what you shared, a 30-minute advisory call is the right next step. Tuesday at 11:30 am is available.”

Handled by you10:20
DODaniel OkaforHarbor Tax Advisors
You are handling this conversationThe assistant will not send messages until you return control.
Write your reply to Daniel

Built for businesses that run on conversations

  • Consultancies
  • Clinics
  • Home services
  • Agencies
  • Coaches
  • Accountants
  • Legal offices

Customer story

Meridian Physio answers patients before the front desk opens.

Meridian Physio has two clinics and a small reception team. Morning messages used to wait until the first appointment was already under way.

Flow Parallel now answers common questions, checks appointment times, and prepares anything clinical for the team to review. Patients get a clear response. Staff start the day with fewer loose ends.

“We can see exactly what has been answered and what needs us. Nothing feels hidden.”Amira Shah, practice manager
Meridian PhysioFirst 60 days
Inquiries answered within five minutes
0%
Appointments booked by the assistant
0
Reception time returned each week
0.5h
Most common requestBook or move an appointment42% of incoming conversations

Common questions

What business owners ask before they start.

Short answers about control, setup, and customer communication.

Will customers know they are speaking with an assistant?

Yes. Where attribution matters, messages are clearly labelled as coming from your assistant. You choose the introduction customers see.

Can it send a message without my approval?

Only for the situations you approve in advance. You can require approval for tailored advice, prices, proposals, or any other topic.

What happens when the assistant is unsure?

It prepares a reply and waits. You see a clear “Waiting for approval” status and can approve, edit, or take over.

How long does setup take?

Most small businesses connect their first channel and publish one useful rule in under an hour. Guided setup is available if you want help.

Can I pause it outside business hours?

Yes. Set business hours, pause individual rules, or pause the whole assistant. New messages stay safely in your inbox until you resume.

Do I need to understand automation software?

No. Rules are written as plain business instructions, such as “When a new inquiry arrives, reply within two minutes.”

Start with one useful conversation

Give every inquiry a clear next step.

Tell us where customer conversations or admin slow your team down. We will suggest one clear place to begin.

Contact usWe reply within one business day.